Welcome to the Vogue Gift Help Portal! We are here to provide you with all the support and information you need to ensure a smooth shopping experience. Below, you will find answers to frequently asked questions, our contact details, and helpful resources.

1. Order Support

How can I place an order?
Placing an order is easy! Simply browse our website, select the items you'd like to purchase, and proceed to checkout. You will need to provide your shipping address and payment details. Once your order is confirmed, you will receive an email with your order details.

How do I track my order?
After your order is processed, you will receive a tracking number to monitor the status of your delivery. If you have any issues with tracking your order, feel free to contact our support team at info@voguegift.co.uk.

What do I do if I haven’t received my order?
If your order has not arrived within the estimated delivery time, please check the tracking information. If there are any delays or issues, contact our customer service team at info@voguegift.co.uk. We’ll be happy to assist you.

2. Shipping & Delivery

What are your delivery times?
Our standard delivery time is up to 15 business days; however, please note that this is an estimate. As we work with various local suppliers, the delivery time may vary. Typically, most of our orders arrive within 3 days. We also work with global suppliers, ensuring that you receive quality products from trusted sources worldwide.

Do you offer international shipping?
Yes, we work with suppliers from all over the world, and we offer international shipping to various locations. Check the shipping options at checkout to see if we deliver to your country.

How much does shipping cost?
Shipping costs are calculated at checkout based on the weight of your order and your delivery address. You will be able to review your shipping costs before finalizing your purchase.

3. Returns & Refunds

What is your return policy?
If you are not satisfied with your purchase, you can return the item within 30 days from the date of delivery, provided it is in its original condition. If the item is damaged or defective, please contact our support team for a return or exchange.

How do I request a refund?
Refunds will be processed once we receive the returned items. Please allow up to 7 business days for the refund to be processed to your original payment method.

Can I cancel my order?
Once your order has been confirmed and dispatched to the supplier, cancellations are not possible. However, if the order is still processing and hasn’t been shipped yet, you can contact us to request a cancellation.

4. Account & Membership

Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your information for future purchases, and receive updates on special promotions.

How can I update my account details?
You can easily update your personal information, shipping address, and payment method by logging into your account on our website.

5. Product Information

How do I know if an item is in stock?
We try to keep all items in stock, but availability may vary. You can check the availability of a product on its page. If an item is out of stock, we recommend checking back later or subscribing to notifications for when the product becomes available again.

Do you offer gift wrapping?
Yes, we offer gift wrapping for a small additional charge. You can select this option at checkout.

6. Contact Us

If you need any assistance or have additional questions, please don’t hesitate to get in touch with our customer support team:

Email: info@voguegift.co.uk
Phone: 07783 518882